Refund policy

At Velixas, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or refund under the conditions below.

Return Eligibility

You may request a return within 5 days of receiving your order if:

• The product is damaged or defective.
• You receive the wrong product.
• The product has missing parts or accessories.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned with its original packaging, tags, and all accessories.
• Clear photos or videos may be required to verify the issue.

Non-Returnable Items

Returns or refunds will not be accepted if:

• The product has been used, washed, or damaged after delivery.
• The original packaging or accessories are missing.
• The return request is submitted after 5 days from the date of delivery.
• The product belongs to a non-returnable category.

Return Verification

All return and refund requests are subject to verification and approval based on the condition of the product and the return eligibility of our fulfillment partner. If a request does not meet the eligibility criteria, it may be declined.

Refund Process

• Once the returned product is received and approved after inspection, the refund process will begin.
• Approved refunds will be credited to the original payment method used during purchase.
• Refunds are generally processed within 5–10 business days after approval.
• Shipping charges (if any) are generally non-refundable unless the return is due to our error.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: velixaa666@gmail.com